Privacy Policy

Who We Are

This Privacy Policy describes how quirobank (quirobank Osaühing) collects, uses, and protects your personal information when you visit our website and interact with our services. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection laws.

We provide commercial door access hardware solutions, including electronic keycard door locks and access control systems for office buildings in Tallinn and beyond. Our services enable secure and efficient building access management for businesses of all sizes.

Information We Collect

We collect information in several ways to provide and improve our services:

• Contact Information: When you submit inquiry forms or contact us directly, we collect your name, email address, phone number, company name, and message content.
• Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent, browser type, and IP address through server logs and analytics.
• Cookie Data: We use cookies and similar technologies to enhance your browsing experience and analyze site performance.
• Device Information: We collect technical information about the devices you use to access our website, including operating system and device identifiers.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: We process data when you explicitly agree to provide information through contact forms or newsletter subscriptions.
• Legitimate Interest: We analyze website usage and improve our services based on your interaction patterns, which is necessary for our business operations and service quality.
• Legal Obligation: We retain certain data to comply with Estonian and European Union legal requirements, including tax and accounting regulations.

We ensure that all processing activities balance your privacy rights with our legitimate business needs and legal obligations.

How We Use Your Information

We use the information we collect for specific, legitimate purposes:

• Responding to your inquiries and providing customer support.
• Delivering requested services and product information about our door access hardware solutions.
• Improving our website functionality, user experience, and service offerings.
• Analyzing website performance and user behavior to optimize our platform.
• Complying with legal and regulatory obligations in Estonia and the European Union.
• Preventing fraud, abuse, and maintaining website security.

We do not sell, trade, or rent your personal information to third parties. We only share data with trusted service providers who assist in operating our website and services, and only when necessary to fulfill the purposes outlined above.

Data Retention

We retain your personal information for specific periods based on the type of data and the purposes for which we collected it:

• Contact Form Submissions: We retain inquiry messages and associated contact details for up to 24 months after your last interaction with us, allowing us to maintain service history and respond to follow-up questions.
• Website Analytics and Cookie Data: We retain aggregated usage data and analytics information for up to 14 months to analyze trends and improve our website performance.
• Server Logs: We maintain server logs containing IP addresses and access timestamps for up to 12 months for security and troubleshooting purposes.
• Newsletter Subscriptions: If you subscribe to our communications, we retain your email address until you unsubscribe or request deletion.

After the retention periods expire, we securely delete or anonymize your data. If you request deletion before the standard retention period, we will remove your information promptly unless legal obligations require us to maintain it.

Your Privacy Rights

Under Estonian and European data protection laws, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You can ask us to limit how we use your information in specific circumstances.
• Right to Data Portability: You can request your data in a portable format for transfer to another service provider.
• Right to Object: You can object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and analyze how you use our site.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality, such as security and session management.
• Analytics Cookies: Help us understand how visitors use our website to improve content and functionality.
• Preference Cookies: Remember your choices to personalize your experience.

Most web browsers allow you to control cookies through browser settings. You can choose to refuse cookies, but this may limit your ability to access certain features of our website. For detailed information about cookies, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption of sensitive data in transit, secure server infrastructure, and restricted access to personal information.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account information you provide to us.

Third-Party Links

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will delete such information promptly. Parents or guardians who believe their child has provided information to us should contact us immediately.

Supervisory Authority

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon), which is the independent authority responsible for supervising data protection compliance in Estonia. You can contact them through their official website or submit a complaint directly.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and notify you of significant changes through our website or via email if we have your contact information.

Your continued use of our website following any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.